Home › Questions I get, and what I cannot send
FAQ
Questions I get
Why do I pay twice?
Because I genuinely can't work out the shipping until your item is in my hands and on the scale. Charging up front would mean either overcharging you, or coming back to ask for more.
What if I don't pay the second one?
Your item sits with me. Free for 30 days, then JPY 50 per item per day, and after 60 days it becomes eligible for disposal. If it's the cost that's the problem, just tell me — cheaper shipping and split parcels are usually an option.
How do I pay?
By card, through Stripe — I email you a secure payment link. Everything is billed in Japanese yen, so no conversion markup is added on my side.
How long does it take?
Two business days for a quote. Anywhere from a few days to two weeks for the item to reach me. Two business days from your second payment to dispatch. After that it's down to the shipping method.
Can you bid on auctions?
Not yet. I'll say so here when that changes.
Do you handle second-hand items?
New items only for now. Second-hand is coming as soon as my licensing is sorted.
What I can't send
Better you know before you ask.
Some of this is my own policy. The rest is banned outright as dangerous goods on aircraft.
My policy
Banned as dangerous goods
These can't go by sea freight either.
And in general
Please check your own country's import rules — I can't do that part for you.
I do handle these
Cosmetics can only travel by post. Mix them with anything else and the whole parcel has to go that way.
Where people get caught out
Spelled out up front, so nothing surprises you later.
Customs
Duties and import taxes are yours to pay. The amount is decided by your country's customs, so I can't quote it. If you refuse the parcel or don't pay the duties, there's no refund — and the return and re-shipping costs land on you too.
Storage
Free for 30 days, then JPY 50 per item per day. After 60 days I treat items as abandoned and dispose of them — but I'll chase you three times first.
Declarations
I won't change declared values, mark things as gifts or used, or fiddle with HS codes. Please don't ask.
Damage & loss
Get in touch within 14 days. Keep every bit of packaging and send me photos of the box, the damage and the labels.